Andy Andrews - Inspirational Corporate Speaker

Goodbye, Mr. Foster

Wednesday, September 3, 2008

I met him at least eight years ago—maybe ten—on Concourse A at the Atlanta Hartsfield International Airport. He wore black pants and a white shirt with a black tie and bib apron. "Let me carry that for you, young man," he said, noticing the balancing act I was performing with my luggage and the tray of food from Paschal's Restaurant that included iced tea and peach cobbler. He didn't wait for me to say yes or no. The old fellow just grabbed my tray with a smile and was off, limping heavily on one leg that was obviously shorter than the other.

I followed him around the escalator to an empty group of tables I had never noticed and it was only then when I realized that he had also brought napkins, a straw, and packages of salt and pepper ... items I usually forget. With a flourish, he wiped a table, removed my plate from the tray and arranged it carefully with the napkins and the iced tea. Pulling back my chair as I hurriedly retrieved three, one-dollar bills from my pocket, he smiled and said, "God bless you." His nametag read: FOSTER.

After I had eaten, I walked back around to the food court, curious to see if this was a new service the airport had put in place. Certainly, I had never been "helped" before. I saw several other men and women dressed like my new friend, loosely assembled, and talking with each other, waiting without enthusiasm for tables to come empty. At that point, one of them would disengage from the group, clear any trash left on the table, wipe it down and return to their coworkers.

Glancing around the huge area, I quickly spotted Foster. Smiling, laughing, and moving fast, he helped one person after another. Mothers traveling alone with children or elderly people seemed to catch his eye first. He never waited to be summoned. He went where he was needed. Most were like me—shocked at the help—and looked around as if there might be a hidden camera recording this amazing event. I watched for fifteen minutes before heading to my flight and counted six people or groups of people he had helped during that time.

I was back through the Atlanta airport the next day and couldn't wait to visit the food court again. Sure enough, there he was, the old man with the big smile. He didn't have time to talk, but he helped me to a table as he had the day before (with napkins, salt and pepper, and a straw) and said, "God bless you, young man," as he held out my chair.

I had a twenty folded and ready to place in his hand that day. I was impressed and inspired by this old man who struggled to walk, yet moved like a dervish as he cleaned empty tables and looked for people to serve. From that day forward, he was Mister Foster to me.

As the years rolled by, I developed a great admiration for Mr. Foster. I saw him several times each month and introduced him to my wife and boys along with anyone else with whom I might have been traveling. "Watch this guy," I would always instruct as he left our table. "And watch that bunch of other people over there dressed just like him." The contrast was clear.

I enjoyed contributing to his financial well being—especially during the holidays—because he worked hard helping those who needed help. I never once suspected Mr. Foster was making a play for tips. In fact, though I rarely slipped him less than twenty dollars, he often made me wait while he helped someone in obvious need of assistance. And whether they offered money or not, he always smiled, held their chairs and said, "God bless you."

And then he was gone.

About eighteen months ago, unable to find my friend in the crowd, I asked the ladies at Paschal's, "Where is Mr. Foster today?"

"Fired," they told me.

"What?" I asked, not believing what I had heard.

"That's right," the ladies all nodded. "They fired him. Humiliated him. Sent the man home!"

"Who fired him?" I said, stopping the buffet line in its tracks. "And for what?"

The Atlanta Airport Authority, I was told, had determined that Mr. Foster had become "a distraction". They ordered him to stop helping people. "Stand with everyone else," he was told, "and wait for the tables to empty like you are supposed to. You are a busboy…act like one."

But who can act like a busboy when your heart tells you that you're so much more? He couldn't and he didn't and they fired him.

A few months later, he was back (happy as ever) on a trial basis. But I never again let him carry my tray. I did, however, continue with the twenties. And the fifties. And sometimes more. He took the money because I made him take it. I was mad for him and he knew it. His "God bless you's" often came to me with a tear. His spirit was gone.

Today, I went by Paschal's—Concourse A in the Atlanta Hartsfield International Airport. Before I could even ask, one of the ladies on the serving line spotted me. "I been expecting you," she said. "Mr. Foster's gone. He quit. He told 'em he was old and sick and couldn't do the work no more." Then she cocked her head and added with a whisper, "He ain't sick. There ain't nothing broken about that old man."

Nope, I thought as I turned away, there ain't nothing broken about that old man. Nothing but his heart.

Mr. Foster, I miss you. I am one among many who do, I suspect. So wherever you are ... God bless you.

Posted in Uncategorized | Make a Comment (99) |

1. Chris - September 3, 2008 @ 10:54 PM

"Brilliant and beautiful, Andy. I hope this finds its way to him somehow. I hope he knows what the winds from his butterfly wings has done for others, through you."

2. Rhonda Ferguson - September 3, 2008 @ 11:03 PM

"Andy,

I'm home with laryngits...terrible for a talker! Thinking I need a shot of Andy, and there it was in my inbox. From the title I expected to read a story of someone who had passed away. But it's almost worse....someone living his life with a servant's heart, and now it's broken.

Hopefully it will help him heal to know what an inspiration he is to others....how respected he is....and what a wonderful job he did.

I was never fortunate enough to meet FOSTER, but I wish I had.

Thanks for introducing me to Foster!"

3. linda lawther - September 3, 2008 @ 11:07 PM

"Andy,
I am quite familiar with you from the days when I attended Amway seminars. I continue to read your work.

This one (like many) touched my heart!I would like to share this story with others with your permission. Because in my association I have a monthly newsletter that reaches a readership of caregivers, I believe your message of servant leadership at its best is incredibly valuable, I would like to use your account. Because I teach future leaders in my profession, I think this message it vital to the information I provide.

Please contact me.
Respectfully, Linda Lawther"

4. Nick Francis - September 3, 2008 @ 11:09 PM

"Awesome story, Andy!"

5. Jim - September 3, 2008 @ 11:10 PM

"Andy: I always love your messages. They always make you think, always make you wish you could meet the people you write about. This one in particular brought a tear to my eyes.

Your message on Mr. Foster needs to be read by every CEO in the country. Mr. Foster is the kind of person we need being a CEO. Delivering service, without complaint, to those who needed the most.

How he was treated was criminal. He should have been training the other bus persons on how to provide such service. Instead, he is treated like he was doing something wrong.

Please keep doing this kind of story, we need to hear more like it."

6. Renee Badertscher - September 3, 2008 @ 11:28 PM

"I hope the Atlanta Airport Authority is embarassed to read this. They should be!! And I hope Mr. Foster has found another way to spread his blessings and his help. They are in short supply and he has a gift to give."

7. John Rogers - September 3, 2008 @ 11:34 PM

"Sometimes I read your messages; occasionally I don't, but I'm very, very glad to have read this one. It's so disappointing when excellence not only goes unrewarded, but actually results in a man's spirit being broken. Thank God for people like Mr. Foster, and Thank God for YOU, Andy. You're a force of much good in this country!! GO, ANDY!!"

8. Bonnie Latino - September 3, 2008 @ 11:50 PM

"Andy Andrews: I have but three words for you tonight:

I LOVE YOU!

Bon in Atmore"

9. Stephanie - September 3, 2008 @ 11:58 PM

"A brilliant story Andy, thank you... It brought a tear to my eye... it saddens me how people's spirits and hearts can be broken like that... all because he was an EAGLE and all they wanted was a duck. Instead of appreciating his efforts and incredible spirit, they shamed him and broke him :( I hope wherever he is, he has found a place to shine and fly like the EAGLE he is! (They don't deserve him anyway!!!!) Blessings wherever you are Mr. Foster... may there be many more like you who inspire us to be our BEST selves!"

10. Mimi - September 4, 2008 @ 12:14 AM

"Mr. Foster can be an employee in corporate America , too good to fit in a job beneath his or her ability, too demoralized by a rules that make no sense. In the end, walking away from a toxic environment preserves the soul. Salute to all the Mr. Fosters out there....Don't be afraid to walk. There IS life after."

11. Dave Paul - September 4, 2008 @ 12:27 AM

"The desire to be "selfless" and to serve others is what stands out for me in this story and it motivates me to continually strive to serve others. It's people like Mr. Foster, a humble giant, an eagle, who truly inspire me to get out of my "self" and make people feel important and valued in whatever setting or capacity the good lord places me in. Thanks Andy, for sharing this simple, everday story with us, it has a huge message in it. Your sharing of this story carries the giving spirit of Mr. F onward and forward, and may God bless Mr. Foster, indeed."

12. Brian Campbell - September 4, 2008 @ 6:29 AM

"I joined a profit sharing travel and vacation club at www.briancampbell.worldventures.biz Halle,the business overview presenter,looked up and with FULL CONVICTION said-We don't take negative toxic people, and we only do business with people that do the same.I thought to myself, we only take the Mr. Fosters! Andy, your "stuff" is too good. It's just TOO good! Every time I see an e-mail from you, I find myself mentally fastening my seat belt in my office chair. Your e-mails sanitize all the toxicity. Thanks!!!"

13. Gregg Dickson - September 4, 2008 @ 6:48 AM

"I gave my feedback directly to the Atlanta Airport Authority...and I urge you to take a minute to do the same.

http://www.atlanta-airport.com/contact_us/email_us.asp?to=concession"

14. Gregg Dickson - September 4, 2008 @ 6:55 AM

"Alternatively, you can email a few key staff members at the Atlanta Airport Authority with your feedback. I personally think they should bring Mr. Foster back, double his pay, and put him in a red coat. I know I'll be asking about him next time I'm through Hartsfield.

chilli.ewing@atlanta-airport.com
kyle.mastin@atlanta-airport.com
marcia.brown@atlanta-airport.com"

15. Pete Nehnevajsa - September 4, 2008 @ 7:25 AM

"Andy,

I was heartened and saddened to read your recent post on Mr. Foster. To find individuals like that who are willing to do more for others and do it cheerfully is becoming a rare commodity. As others have mentioned, I hope you have forwarded your note and a link to this blog to Paschal's and the Atlanta Airport (it could also be forwarded to several stores and restaurants that I frequent!).

Three cheers for Mr. Foster and his service to others, and three cheers for you, Andy, for reminding us that not all are standing by the sidelines in a clustered group just waiting to do only what they are paid to do."

16. Joe Meherg - September 4, 2008 @ 8:23 AM

"Andy,
I, too, met Mr. Foster. He was a BRIGHT LIGHT in a dark world. I loved to catch him standing by "his post" as he watched for people needing help.
It is a shame that people like him are fired when the group standing around should have been fired instead. We will see Mr. Foster again somewhere, maybe as a greeter at some store.
We can all take the service attitude of Mr. Foster and perpetuate his memory by giving of ourselves to others without thought of reward.
God Bless you as you remind us all of this need.
Joe Meherg
Deatsville, Alabama"

17. Joni Carpenter - September 4, 2008 @ 9:03 AM

"All I choose to say or ask is WHY? Why can't each and everyone of us in the world be friends. Why do we all act with fear? Just to offer a smile or a kind word to humans around us? I personally extend myself the others around me each and everyday, it's fun , surprising and fulfilling. " A life in service to others is the only life worth living" Mother Theresa"

18. Karen Jett - September 4, 2008 @ 9:25 AM

"This story made me tear up. I spend my time helping employers and managers grow employees like Mr. Foster and this place just threw him away.

It's a sin!"

19. Jared - September 4, 2008 @ 10:00 AM

"GREAT GREAT story. Thanks for sharing."

20. DeWcat - September 4, 2008 @ 10:20 AM

"Love this story Andy. It did break my heart but after reflecting on it a while, a thought came to me. Brother Foster will live a life in Eternity and if Foster gets there before we do, he will be there, welcoming us and giving us a "God Bless YOU!"
Foster "GET IT" My prayer is the rest of the world comes to "GET IT" as well.
God Bless You Foster!

Thanks for sharing this Andy!"

21. Roger Wright - September 4, 2008 @ 10:26 AM

"I loved the article and I forwarded the message below to the Airport Authority
=====================================

Greetings,

I recently read about a former employee of your facility. Mr Foster.

http://www.andyandrews.com/blog/goodbye-mr-foster/

The United States of America is built on people who have a "go getter" attitude like Mr Foster. Breaking them by forcing them to fit the mold of mediocrity is simply the fastest way to erode what is great about the USA.

Consider this..

If every soldier who ever charged against all odds and gave his life for his country had simply stood by his post and done the minimum, where would we be today?

If every Doctor gave up on research because his or her ideas were considered radical, where would we be today.

If every Teacher, police officer, fire fighter, paramedic did only the minimum.....or perhaps we should consider what would have happened if a group of brave souls back in the late 1700's had only done the minimum. Well you can see where this goes and you can probably envision a clear picture of where the USA would be today.

Oh I am sure you can give us all a number of company policy lines on how his job was to stand and wait and do this or that .. and how he violated those rules and being in an airport rules are important. However! someone from upper management should have taken 15 minutes to watch the reaction and the positive side of what he contributed and made a change to the rules its that simple.

It's never too late to change. God Bless"

22. Harriet Hilecher - September 4, 2008 @ 12:22 PM

"Oh, that there were more FOSTERS in our world! If we could live our lives spreading blessings, what a blessing this life would be! Thank you for sharing this wonderful story!"

23. Dr. Gloria Kennedy - September 4, 2008 @ 12:55 PM

"So, have you tried to locate Mr. Foster to see how he is & to offer your wonderful words of encouragement? He would be very blessed to hear from you and others. Thanks for sharing this heartwarming, yet sad, story. I appreciate what you do."

24. Joseph Primm - September 4, 2008 @ 5:04 PM

"Andy, it is always great to hear the stories you tell. They move people and teach a lesson that goes beyond simple learning. I try to do the same thing in my own writing and your ability to get across a point inspires me to do even more. Thank you."

25. Hartsfield-Jackson Public Relations - September 4, 2008 @ 5:08 PM

"Mr. Andrews,

We’d first like to thank you for recognizing the commitment to customer service at Hartsfield-Jackson Atlanta International Airport. What you witnessed is an example of the dedication to service excellence we strive to instill in every member of the Airport team.

We also want to provide some clarification. We’ve confirmed with Paschal’s management that Mr. Foster is still employed, however he is on medical leave. Mr. Foster is regarded as an outstanding employee and we wish him a speedy return to good health.

Finally, it’s important to point out the Airport does not have the authority to terminate individuals employed at any of the Airport’s retail or food and beverage establishments. These concessions are private businesses and they make their own personnel decisions.

Once again, thank you for your comments.

Hartsfield-Jackson Atlanta International Airport Public Relations"

26. Ralph Bellon - September 4, 2008 @ 5:57 PM

"Dear Andy,
This story really touched my heart.
I may have seen Foster the times I was in Atlanta Airport,but never had the great pleasure of meeting him.
If there were a lot more people like him & you in this world, things would sure be different. :)
I know you don't remember me,but I had the honor of talking with you when you were in Venice, Fl about 1994. I have always loved your inspirational talks & have read many of your books.
God Bless you & all the "fosters" of the world"

27. Kevin Hodel - September 4, 2008 @ 8:17 PM

"Thanks Andy"

28. Norm - September 4, 2008 @ 8:53 PM

"Great story and very thought provoking for all the resaons already mentioned. Also brings to mind a delicate balance between Decision 3 (I am a person of action)and Decision 7 (I will persist without exception). In Mastering the Seven Decisions, Stan Lee writes "You must also be perceptive enough to know when something just isn't going to work. There has to be a time when you let it go and look for other opportunities - the world is filled with them". Mr Foster may have this down and is on to a better fit for his wonderful attitude....let's hope so. I pray that I have learned this skill by the time I get to his age."

29. Bren - September 4, 2008 @ 11:05 PM

"OH, IF WE ALL COULD BE LIKE FOSTER - THIS WORLD WOULD BE A BETTER PLACE INDEED.

THANKS ANDY"

30. Tim K. - September 5, 2008 @ 8:56 AM

"Don't worry y'all.

Ms. Foster's heart will slowly mend and the part of his soul that longs to help people will overcome.

Wherever Mr. Foster is and whatever he is doing, you can bet he is serving others and lifting spirits.

He can scarcely help himself. That's who he is and we are all blessed to have heard about him.

But what about us? Aristotle said "We are what we repeatedly do." That means each of us have a chance to become our own best version of ourselves - simply by changing the small things we do each day.

I challenge you to let Andy's story take root and see if someone blogs about you one day!

God bless."

31. Dave Timmons - September 5, 2008 @ 3:49 PM

"I'm forwarding this to a friend that works at ATL airport. We just opened 9 stores there today. Maybe Mr Foster will see this. We pride our selves on First Class Customer Service. He could teach us all a thing or two about that."

32. Freddie Edenfield - September 5, 2008 @ 6:46 PM

"I am not surprised by the action taken by the folks at the Atlanta Airport. Customer service is lacking in so many of our service industries in the United States. We should actively seek and employ people like Mr. Foster. The firing of Mr. Foster indicates a severe lack of leadership at this airport. No good deed goes unpunished at Hartsfield-Jackson International Airport. May God bless Mr. Foster."

33. Teri Martin - September 6, 2008 @ 10:35 AM

"Thank you so much for sharing Mr. Foster. I've forwarded the story to friends and family. I especially want my older son to read it, he is attending the University of Oklahoma and works part time in customer service. What a wonderful story & lesson for young people, seeing in real life how one persons actions made all the difference to so many.

Keep'em coming!"

34. Kristina - September 6, 2008 @ 3:06 PM

"Hi Andy,
I ran into you at the Coronado's gift shop on Tuesday before you spoke at our meeting. You told me about Mr. Foster and my comment to you was "send him to Trader Joe's". Seriously, there is a store in Atlanta with a really great manager that no doubt would love to meet Mr. Foster. Just a thought...no sense letting such a valuable man sit at home with a broken heart when he could be out enriching other people's lives like he did yours. It sure sounds like he enjoyed it.
If there is anything that I can do to help, please let me know.
Your Biggest Fan,
Kristina"

35. Frances Kranik - September 7, 2008 @ 5:51 PM

"Hi Andy,

I am SO bummed out! As I read this I was remembering, I have a transfer in Atlanta next month as I fly to Nashville to celebrate my birthday with my sister. I so want to meet Mister Foster.

It is my hope that someone in Mister Foster's life w/email will somehow see this and let him know how much he and his spirit is missed. This world needs more not less Mister Fosters.

Thank you for sharing the story of such a wonderful human being.

An aspiring Mr. Foster/ Ms. Foster -
Frances"

36. Dixie - September 7, 2008 @ 9:44 PM

"Wow! I can identify with Mister Foster. I worked in an environment where I interact with 90 fellow employees. I like to keep things on a happy note, so when I talk with and among my co-workers, I talk with a happy spirit and try to keep them entertain with things happening with my family life. For most part, many enjoy listening and can't wait until the next day to hear what is happening with my daughter and the young man she met through her work. Words were spoken among the group and it got back to me. I no longer talk about family...I never speak to anyone unless I'm spoken first and now when someone ask me how I'm doing, I respond, I'm fine...and leave it at that. My spirit has been broken...hopefully for not long, but I will never be the same. Here's to all the Mister Fosters out there. We are not alone."

37. Bernie - September 8, 2008 @ 12:17 PM

"As always, a great story about life and how we forget to allow life to happen and rejoice in all it's glory!
Thanks Andy!"

38. Ralph - September 8, 2008 @ 2:31 PM

"Thanks for the reminder, we should always be as we are called to be. It should be hard to be less then we are."

39. lam - September 10, 2008 @ 12:02 PM

"I float up a prayer or spirit of loving energy to Mr. Foster. He's making a difference in the world. Thanks for sharing."

40. Al King - September 10, 2008 @ 7:50 PM

"Andy,
Next time your in Atlanta at the airport please see if Mr. Foster would be interested in coming to the Gulf. I would love to have him do a seminar on the things that are so important to people that are obviously not being taught at home or school.

Thanks,

Al"

41. Noel Hinton - September 18, 2008 @ 10:42 AM

"Thank you, Andy for the story of human kindness and acts of service. Mr. Foster is one of the people making good in the world and I know you were sad to see him gone.

I try to live my life every day with the same spirit and although I am sometimes off the mark, this gives me encouragement that I may be able to help someone, some way, every day.

It's been a while since I heard you, and I loved seeing you in person, back in the mid-nineties during a seminar. I hope you and your family are well.

God Bless you, Andy,
Forever a Fan,
Love, Noel Hinton"

42. Helen Barnett - September 22, 2008 @ 10:19 PM

"I loved the Meet Mr. Foster story, a "life" to aim for. Your tales always touch my heart and move my spirit. I would also like to thank Roger Wright for the action he took by sending your thoughts to the Airport Authority. In the spirit of "Mr. Foster" let us take up his servents heart and continue forth with like action. Thank you, helen barnett"

43. brent - September 23, 2008 @ 10:18 PM

"I must confess that I've used foul langauge ( not to foul mind you ) after reading this. I'm incensed! Infuriated!!
What outright utter idiots that run this place! If and when I go through Atlanta again, I'll have a word with the 'management' of that place and you can count on it!
An intelligent business owner would see his business exponetialy explode if he we're lucky enough to land just a few of these types of people. May God bless this man whereever he is at. And if anyone on this site is from Atlanta and you own a business, don't be a dope! FIND HIM AND HIRE HIM IMMEDIATLY!!!
Take care Mr Foster.
Brent from Ft. Walton Beach"

44. Ken - September 26, 2008 @ 11:14 AM

"Did you try to contact the management for the establishment?
Kind words are nice, easy, (and easy) but actions speak louder than words."

45. Elizabeth C. Price - September 26, 2008 @ 11:15 AM

"The airport officials should be taken to task . They should be sued for discrimination. Discriminating against aan employee that takes his tasks seriously and heartfelt is shameful. Those that were standing around should have been fired. I only wish that Mr. Foster could somehow be rewarded for being such a fine person, that is before arriving in heaven."

46. Diana - September 26, 2008 @ 11:16 AM

"The HR person who allowed Mr. Foster to be terminated should be terminated him/herself. With the widening gap of employment ethics in our workplace, how DARE they terminate a man who simply enjoyed working - and took pride in going beyond duties and responsibilities. I'd hire Mr. Foster in a NY minute if I could. The airport authorities should be absolutely ashamed of themselves."

47. Katharine Grimm - September 26, 2008 @ 11:16 AM

"Your story is truly inspiring and I hope that the ones who really need to read this will and will glean the wisdom in it.
We have a 'Mr. Foster' at my company and she makes a world of difference to so many here. Some don't understand her, and it is a shame, but the ones that do, she always brightens their day.
Thank you for sharing.
Take Care,
Katharine"

48. Molly - September 26, 2008 @ 11:19 AM

"Mr. Foster -- Want an inspiring story. Made my heart cry for a special person who's only desire was to go above and beyond in helping others.

Thank you so much for sharing this story!!!"

49. Mike F. - September 26, 2008 @ 11:28 AM

"It is very sad that these types of circumstances are a sign of the decline of our Great Nation...we seem to be bypassing excellence and pressing for mediocrity.

We are buckling to those who are minimal achievers and we not demanding what every business should expect...an honest days work for an honest days pay. I wish we had more Mr. Fosters."

50. Mary Guhin - September 26, 2008 @ 12:06 PM

"Mr. Andrews -- do more than make this poor Mr. Foster grist for your successful career! Use your resurces to find out more about who made the decision that Mr. Foster's excellent customer service was not an asset, and what rationale they came up with to justify it. Were there complaints? I would never settle for just the comments of co-workers, although those often have great veracity.

Mr. Foster is a real person who is probably suffering. Someone knows how to find him and how to offer him one of the positions that has been discussed where his skill set will supposedly be appreciated. All of this chatting about how great he was and how our values are declining do not help Mr. Foster one bit, and in the latter case, are not even true. Anyone familiar with labor history knows that the truly excellent have often been punished for standing out.

More action -- less talk!"

51. Leslie - September 26, 2008 @ 12:36 PM

"Andy, thank you for your story and notice of Mr. Foster. I believe that this story is so important as it exemplifies the essence of what is truly wrong in America today. So many people believe that they should be given a job that pays a good wage but don't feel they should have to earn it. So many people feel that when they do their job, they are doing YOU a favor when they respond to your request. So many people have not been taught or don't care that their job is a reflection of how they feel about themselves, their family and their God. So many people are so wrapped up in themselves that they don't get that their personal pain, their anger, their blame of so very many things will be lessoned when they start carrying about making someone else's experiences better. I recently had an experience in a grocery store that has the initials FL and I was looking for a specific product. When I made the request to the deli person she answered that that was not her responsibility and that the women in charge would not be back for a week. There was no suggestion to assist me further or to volunteering to leave a note for this person. It pains me to no end that the values that shape my live are not instilled by the management of this fortune 500 firm. This is part of the destruction of our American dream because we are just dreaming for our selves and not for each other. I pray for our people, as I don't think we are bad just very selfish and not appreciated of all we do have. I also pray that someday we will have leadership that is not about greed and power but about setting an example that demonstrates who we should be. Our youth are so in need of this and perhaps all of us are. If you see someone doing a Mr. Foster, go up to their manager, write a letter and congratulate them on employing a person that provides service, support and assistance. We need to recapture this and tell employers this is what we appreciate."

52. Annie - September 26, 2008 @ 1:31 PM

"God forbid he out-shine those who were hired because they were a minority just make the spreed-sheet look good -- or out-shine the leader with good old humilty and heart, and a sincere smile."

53. Stuart A. Moir - September 26, 2008 @ 4:14 PM

"Andy,

What an uplifting and yet heartbreaking story of human sacrifice and absolute dedication to one's fellow man. As someone who believed himself to be a successful HR executive, I am truly humbled by Mr. Foster. His everyday actions and care for others is a reminder to everyone in HR about what our mission should be: maintaining positive work environments while facilitating personal and professional growth and recognizing and exemplying extraordinary efforts.

In our fastpaced world where people climb over others to get to the top and profit from other's efforts and creativity, Mr. Foster is a beacon of spirit and genuine caring that we should all aspire to be.

If in fact Mr. Foster is on medical leave as the Hartsfield-Jackson Atlanta International Airport's Public Relations has conveyed, then I stand ready, as I think everyone on this blog would, to contribute to a fund for his recovery and support during his convalescence. Should anyone find his name, address, phone number or contact infor, let us know. Unfortunately, I believe that what the employee's of Paschal's conveyed to you is probably more the truth than the PR Department's spin.

Thank You, Andy, for this story reminding me what is really important in this world !!

God Bless,
Stuart"

54. Diane - September 26, 2008 @ 5:03 PM

"Been there...done that...and I, too, was fired. My heart and my spirit were broken, and I'll go to my grave wondering how the situation ever got to that point. I've learned since then, however, that most people are okay with bouts of kindness, but ultimately become uncomfortable when they're around it continuously. Then, rather than finding someone's actions helpful and charming, those actions start to become annoying - and, soon, the people around you on a daily basis begin to dread the interaction because it's not "fresh" and unusual anymore. If anything, it can be interpreted as an invasion of our right to be introspective and in a world all our own whenever we choose. When my boss fired me, I asked for reasons. Nothing he said made any sense. Then, when I asked what the real reason was, he said, "Everything you say and do irritates the *@#% out of me." I'd like to know how to be my true self again without worrying about what others think, but I'm pretty sure those days are over. The spirit is still there, but I don’t allow my actions to be nearly as spontaneous as I once did. Although not as rewarding, just blending with everyone else seems to be a lot more acceptable in today’s society."

55. Karen Sabia - September 26, 2008 @ 5:16 PM

"Andy,

I was heartbroken to read the story about Foster. What is happening to the world.

I would like to send Foster a check. We should all send Foster a check!Help out this wonderful deserving and God loving man. A man who spread kindness and love to those he touched.

Andy, if you could obtain his name and address and share it with us I am sure that there are others who would contribute to helping Foster, such a kind soul. God love and shower him with blessings."

56. Dan Price - September 26, 2008 @ 7:02 PM

"I,glad to hear that there are still people that care about people with disabilities and to give them a chance to be seen and heard. Mr Foster should be given a metal for what he believe's in. My hat off for Mr foster where every he is at."

57. Trixie Henry - September 27, 2008 @ 9:43 AM

"I know how Mr. Foster must feel. My position is also one of servitude. I have a boss who obviously sees my desire to go above and beyond as a "threat" as he is not willing to step out of his box of comfort to assist those in need of compasionate help.
God bless you mr. Foster for keeping God in the forefront of your attitude."

58. Sheila - September 27, 2008 @ 3:57 PM

"I can not add another comment that hasn't already been stated. I, too, am shocked that Foster was fired. I, too, am outraged. I, too, will notifiy Atlanta Hatfield Port Authority of my thoughts. Even though they say they have no authority over the concessions, they have the final say as to what happens at their airport.
But I would like to address my words to all of those who have a heart to serve but echo the words of Diane,"...just blending with everyone else seems to be alot more acceptable in today society." I say a big resounding NEVER GIVE UP ON WHO YOU ARE. If your heart wants to give, then give. God designed you that way and to be less than that is telling God, find someone else to spread your love. I'm not allowed to. Fear of not being accepted keeps you from all that you have been created to be. Your destiny includes sharing with others. Don't cheat yourselves out of completing the task that God has set before you. Stand up for yourself. Stand up for all of the Foster's of this world. Together, we can make a difference. It is just what the world needs most. Just because there are people who want to put you in the same box that they are in doesn't mean you have to join them. Be strong ! Be courageous ! Dare to share the love of Christ in serving others even when it is not popular. Jesus never apologized to the Pharisees and Sadducees when He did not comform to their opinions. And Jesus is our example as to how we are to live and treat one another. Now go do the right thing !"

59. Christina ONeal - October 3, 2008 @ 11:35 PM

"What an awesome story. I just love meeting someone so selfless in their actions. At my work, we would call him a servant leader. I hope someday to meet Mr. Foster. Thank you for sharing."

60. Crystal - October 10, 2008 @ 11:53 AM

"I applaud Mr. Foster and all the Mr. Fosters out there. Having been in situations like that, I learned to not give up and to keep striving to be my best. If we conform to society, our voices will be lost in the sea of voices singing the same song of mediocrity. Sing your song of excellence and sing it loud, at the top of your lungs. Teach your children to do the same. Although there has only been one perfect man, Jesus, we are still to strive to that level. Diane, don't let go of who you are because you can never be happy that way. Pray and God will put you where you need to be. Your light needs to shine and light the way for someone else. That's what Mr. Foster's story is all about. Everything happens for a reason and with God's blessings shining through them all. God Bless Andy and everyone who has responded."

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94. Bobbie Jean Ashley - October 20, 2008 @ 12:14 PM

"You see "Mr. Fosters" everywhere you go and its a shame that the majority of "Mr. Fosters" are not appreciated that way that they should be. Thank you Andy for recognizing this man and the little bit of sunshine that he brought into the lives of the folks that met him at that airport!!"

95. Ray Belew - December 17, 2008 @ 7:20 PM

"Mr. Andrews,

Wow! What an experience. God is always at work around us. Thank you for stopping long enough to see it. I just came to your website after the Gulf Shores Seminar. I am taking you up on your request to keep you in the loop of my impact on the future of our children, but more importantly "God's Glory". And I also know how important it is to have Wise Council. If you would have time to visit with a NEW small business owner from Foley AL, just let me know. I would love to meet with you and request your input on the business God gave me. Please feel free to visit my website at www.TheMastersButler.com. I thank you again for such a gift as you have given to us this day...Yourself!"

96. Berry Hinds - December 22, 2008 @ 6:55 PM

"Looks like management needs to read the book QBQ and learn what a gem they had and how the others could have learned from Mr. Foster. The world needs more of him. We would not be in the economic situation we are in if the people that headed the financial institutions had Mr. Fosters heart."

97. Rachel - January 2, 2009 @ 3:52 PM

"Andy,

It's people like Mr. Foster that helps make the people who travel millions of miles each year happy during our travels away from our kids and families. Mr. Foster was family to all of those he touched with his happiness. If the world had more Mr. Foster may be we would all be better people. May be one day Mr. Foster will get to read your story and blogs and see how much he was loved by strangers.

Happy New Year and God Bless to Mr. Foster."

98. Althea - January 4, 2009 @ 3:35 PM

"It's people like those of Alantic Airport Employers who are out for the buck only has helped decay the American dreams and broken the hearts of many American servers, good hard workers who love their jobs and were good at what they do. We as a people need each other, on one stands alone. And when the big cooperation realize hospitality is necessary to survive. I pray more employers hire more people like Mr. Foster. Happy New Year to All!!!"

99. Mrs, Linda Wolfe - February 19, 2009 @ 10:05 PM

"Thank You Andy, What a touching story for sure that man is a saint in waiting:) God Bless him and my prayers will be for him and his illness for a happy days to come, Your story was so real I could see that man in my mind and every part of the story you told, Andy. GOD BLESS YOU, ps: my husband and I have listened to all of you cds and have read you book, we are sure they will help us through out our next level of our business, We will be seeing you in Fort Worth texas this coming weekend and am looking forward to hearing what you have to say,GBU"